Emotional Intelligence (EI) has changed our understanding of what it means to be effective at work. To be successful in the workplace, we need to firstly understand and then manage effectively emotions in both others and ourselves. While our skills, knowledge and abilities enable us to handle our work tasks, the research shows that the top performers are far more likely to have higher levels of emotional intelligence. What is encouraging is that the range of skills that represent emotional intelligence can be learned and developed.

Through our international emotional intelligence accreditation, we can utilise start-of-the-art resources to provide team members with the EI skills to enhance their work performance and interpersonal relationships.

Our Emotional Intelligence programs can include the following components:

• Facilitating workshops that lead participants through a process of discovering and developing their EI skills
• The online completion of an EI assessment – either in self-rater or 360 versions.
• Improving EI through a coaching and/or skills learning program
• Online goal setting and action planning designed to enhance EI skills and obtain behavioural feedback from stakeholders