In conducting an organisational review, our approach involves a comprehensive analysis of all aspects of the organisation which, taken together, can make the difference between an organisation achieving excellent rather than mediocre performance.

These include:

• service to customers and relationships with suppliers
• people, their roles, skills, numbers and motivation
• leadership style and effectiveness
• simplification and continuous improvement of systems

A strategic analysis of the mission and objectives of the organisation and the importance of its existence will precede consideration of these and other aspects.

Our review will also take into account the appropriateness of the existing management structure in relation to its ability to achieve customer satisfaction and responsiveness levels. We can then advise on appropriate changes which may include an adjustment to:

• the layers of management
• the spans of control
• redesign of job functions
• workforce, career path and succession planning strategies
• workflows and procedures
• development of performance indicators and control mechanisms

By working in a structured yet creative manner and obtaining input from all perspectives, we can develop a management improvement plan. This will be backed up by an implementation plan which identifies the necessary tasks, timescales and resources required.